Your satisfaction is very important to us, and is 100% guaranteed
We offer Money Back Guarantee if we fail to deliver what you have asked for. Our terms are simple and straightforward. Please read Important Information below.
How do I qualify to claim a refund?
When the initial sample (usually it includes Home page and/or other key page(s) without finalizing design decisions together with some of the rest pages in form of "shelf pages") of your website is ready and you do not find it according to your requesr as it is formulated in your order, you may choose to claim a refund. See below the conditions that may affect your eligibility to claim a refund:
The initial sample does not conform to the customer's request as in the order
Customer can ask for a refund
Customer is happy with the initial sample or asks for revisions by providing feedback
Money Back Guarantee does not remain applicable. 100% Satisfaction Guarantee becomes applicable.
Customer takes no action for 6 business days
Money back guarantee offer becomes void, however we will review and uphold the offer on our own discretion
How long does it to take to claim a refund?
It can take up to 5 business days to refund your amount. Our refund policy is detailed in Terms & Conditions.
When may I ask for refund?
You may ask before you approve initial sample but not later than 6 business days you are informed about readiness of initial sample. Once you approve a initial sample and ask for further revisions then the Money Back Guarantee becomes void. However you still qualify for 100% satisfaction guarantee which means that we will keep on working on your design until you are satisfied.
Why do you provide Money Back Guarantee?
We are so confident of our skills and design quality that we provide Money Back Guarantee in case we fail to deliver. Money Back Guarantee is provided in good faith and we expect our customers to exhibit the same. In majority of the cases customer are very honest, co-operative and provide quality feedback in order to get the websites they want. However there is a minority that tries to take unfair advantage of this flexibility. They will place orders with many providers at the same time, get the design concepts from all and then ask for the money back. This practice is unfair, unethical and abusive of human skills. Apologies, but if you are one of those we would rather not have your business.
Design work is very subjective. Unless customer provides quality feedback, it is unlikely to get the designs right in the first attempt. We are a custom design company that strongly believes in customer feedback and their involvement in the design process. Initial samples usually bounce ideas. From the feedback provided on these samples we see details about the likes and dislikes of the customer and then provide revisions that are closer to the requirements. Money Back Guarantee cover the customers if we fail to deliver what they wanted.
Money Back Guarantee does not apply on:
Marketing Support Service
Money Back Guarantee does not apply to design agencies, design studios and for those who are working on their client's projects.
Note: Please note that customers claiming a refund will not be allowed to use the initial design concepts sent to them. Copy Rights of all designs remain the property of us until fully paid.